Contact Us

Prishtina Branch

Str. Ukshin Hoti, No.100, Lakrishte, Prishtina 10000, Kosovo

(00 383) 38 245

08:30 - 16:15

Prizren Branch

Zahir Pajaziti Street, Nr:KK Lakuriqi 2-blok A-1 20000 Prizren Kosovo

(00 383) 29 245

08:30 - 16:15

Management of Complaints and Concerns​​

Complaints Management

The aim of client complaint management is to efficiently address and resolve customer concerns, leading to increased satisfaction, loyalty and the continual improvement of products or services. For more detailed information about the ways of submitting complaints, the time limits for the resolution of complaints, their resolution, appealing the decisions related to complaints, please click on the following document​:​

Concerns Management​