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Automated Telling Machine (ATM)

From the Automated Telling Machine (ATM), using the cards of our Bank, you may withdraw cash in EUR from your TL, USD, GBP and EUR accounts opened at our branches in Turkey or change the card code.
The daily cash withdrawal limit is the EUR equivalent of TL 1,500.​
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Frequently Asked Questions​​

​What should I do when I lose my ATM or credit card/have it stolen?

​You should call our Telephone Branch at +90 850 724 0 757 and have your card blocked through our customer representatives you will reach by pressing the button “1”.​

What should I do when my ATM or credit card is stuck in the Automated Telling Machine (ATM)?

​When your card is stuck, the Automated Telling Machine (ATM) will try to return your card. It is important that you should carefully read the warning messages appearing on the screen and not enter your code again. If you cannot retrieve your card, block your card without loss of time through our customer representatives you will reach by calling our Telephone Branch at +90 850 724 0 757 and pressing the button “1”. When your card is stuck in the Automated Telling Machine (ATM), do not accept any offer for help by people you do not know.​

What should I do if a power cut/system failure occurs while I am transacting at the Automated Telling Machine (ATM)?

​In cases such as a power cut, the system retains your card. You may confirm the retention of the card from our customer representatives you will reach by calling our Telephone Branch at +90 850 724 0 757 and pressing “1”.​

Can I withdraw cash from my other accounts through my Automated Telling Machine card?

​Using the cards of our Bank, you may withdraw cash in EUR from your TL, USD, GBP and EUR accounts opened at our branches in Turkey.​

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